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About Online Shop

About Online Shop

1.Order checklist

1.1: Once you have decided on your card, select the amount and press the "Add to Cart" Button. All added items can be found inside your Shopping cart.
1.2: From the top of the page please choose proceed to checkout by finding the [Cart] icon or if you are already viewing the contents of your cart, press the [Purchase] button.
1.3: You will now be directed to enter "Shipping Address", "Order Summary", "Delivery Method", and "Payment Information". Please make sure all of your information is correctly entered.
*Credit card payments will be made at this step.
1.4: A confirmation mail will be sent. Please make sure there are no errors in the information contained within.
5.Arrival of item.

2.Canceling your order

If your order contains mistakes, or the items have been damaged, please make sure to contact us within 7 days and we will offer support.
We cannot guarantee the integrity of items after shipping.

We do not accept customer requests for canceling your order.
Please note that pre-order items are also not able to cancel.
We ask you to please be careful before placing your order.

3.Card conditions

On all merchandise, the following information can be found.
【EN】=The cards language will be in English
【JP】=The cards language will be in Japanese
【NM】=Near Mint
【SP】=Slightly Played
【MP】=Moderatory Played
【HP】=Heavy Played

* On some of the more expensive cards a "NM+" or "SP-" card condition notification can be found.

* For a detailed explanation of the card conditions, please refer to our card grading guide(https://www.hareruyamtg.com/en/user_data/card_condition).

**Please note that in rare cases there can be minor variations in card conditions.**

4.Payment Methods

**Please keep in mind that payments made from overseas can only be done by using a Credit card.**

Please choose [Credit card] as your payment method.

Regarding Credit card purchases:
*Payments made from overseas can only be done by Credit card.
*There is no surcharge for Credit card purchases.
*Installment payment not possible.
*Debit made on the card will show up as "Hareruya".
*For security purpose for large amounts of orders requesting payment by credit card, we may cancel charges made to your credit card and ask for you to pay using international money transfer.


■For those who live in Japan■
Payment method are able to choose from the following 5 options:
●Credit Card
●Cash On Delivery
●Pay at Convenience Store
●Bank transfer
●Postal Transfer

●Credit Card
 You may use your credit card for purchases.
 *On your credit card bill, the item will show as Hareruya
 *Payment by installments is not able to choose, one-time payment will be your only option.
 *Changing your payment method to credit card after choosing a different method is not possible.

●Cash On Delivery
 Cash On Delivery is able to use. Japan Post will be delivering your package.
 Cash On Delivery Fee will be charged as the following.
 Cash On Delivery Fee will be charged depending the order total price (shipping not included).
 Changing your payment method to Cash On Delivery from a different method already chosen is not possible.

 0JPY~30,000JPY ・・・324JPY
 30,000JPY~100,000JPY ・・・540JPY
 100,000JPY~200,000JPY ・・・864JPY
 200,000JPY~300,000JPY ・・・972JPY
 300,000JPY~500,000JPY ・・・1,404JPY


 Payment for Cash On Delivery will be charged when Japan Post delivers your package at the requested address.
 Please pay the grand total of your order (Item price+ Shipping fee + Cash On Delivery Fee) with cash.
 When the storage period of the package was overdue and returned to us, additional shipping fee may be charged.
 Cash On Delivery Fee will be charged separate from the shipping fee.
 Yu-Pack will be used for shipping.
 If you choose Cash On Delivery and have different orders requesting to "Combine Order", this is not available.

●Convenience Store Payment
 You may place your payment at a convenience store near you.
 Please pay your order at the selected convenience store.
 Changing your payment method to Convenience Store Payment from a different method already chosen is not possible.

●Bank Transfer
 Please place your payment by using bank transfer.
 Bank Name: 三菱UFJ銀行(MUFG Bank)
 Branch Name/Number: 高田馬場支店(053)
 Account Type: 普通(Saving)
 Account Number: 0472843
 Account Holder: 株式会社晴れる屋(Hareruya Inc.)

●Postal Transfer
 Postal Transfer is able to choose for payment.
 Account Number: 10100-30613341
 Acoount Holder: カ)ハレルヤ

If you would like to change your chosen payment method, please contact us by using the form listed below.
We will contact you with details regarding the change of the payment method.
※Cash On Delivery, Credit Card, Convenience Store Payment will not be able to change payment methods once chosen.

・「Order ID」
・「Name」
・「Payment method you wish」

5.Using credit card

The following credit cards can be used.


*There is no surcharge for credit card purchases.
*Installment payments not possible.
*Purchases made with Credit card will yield 1% store credit.
*Debit made on the card will show up as "Hareruya".

6.Convenience Store Payment(For Domestic Use)

Payment is possible at the Convenience Stores listed below.


*Please note that payment procedure is different at each Convenience Store. Please read your order confirmation mail and proceed your payment.
*You can read payment procedure details here.(https://www.gmo-pg.com/service/convenience_store/various_user3/

7.Maximum number of cards

Your maximum order for each individual Standard format card is 8 cards.
If you order more than the maximum number of cards within a day, we will send you a notice mail and cancel your order.

8.Additional Order / Combine Order(For Domestic Use)

■For those who live in Japan■
If you choose to combine your order with your previous unshipped order, please choose Combine Order to proceed this option.
When choosing Combine Order, please fill in the Order ID you would like to combine your order with in the comment section.
We will combine the order with the requested order.

*If you have proceeded the payment, we may not be able to accept the Combine Order request.
*The maximum number we can accept Combine Order is up to 3.
*If you chose Credit Card, Cash On Delivery, or Convenience Store Payment, please understand Combine Order is not able to choose.
*Pre-Order Items are not able to Combine Order with other orders.

9.Payment Period(For Domestic Use)

■For those who live in Japan■
Including the day of order, all orders have 7 days until payment period expires.
Please note that if no payment is confirmed in 7 days, your order will be canceled. If your payment will be delayed and needs time, please contact us before your payment period expires.

10.Shipping Options

International ePacket & EMS shipping options available.
International ePacket shipping costs from 560~ JPY and up,
Packages are insured for up to 6,000 JPY.
※Shipping for overseas orders on the weekends or on a national holiday may be delayed.

Detailed information about the shipping options can be found at the URL.
International ePacket: https://www.post.japanpost.jp/int/service/epacket_en.html
EMS: https://www.post.japanpost.jp/int/ems/index_en.html

All orders made after 3:00pm will be sent the following day.
During the release of new sets our priority is getting you the set as fast as possible, but due to the amount of orders being processed it can take some time.
There is also a chance that due to bad weather or other outside circumstances your package could be delayed. We apologize for any inconvencience this might cause.


■For those who live in Japan■
We have 2 shipping Method options to choose from.

●Yu-Packet (To anywhere inside Japan 180JPY)
 Yu-Packet Delivery Service will be using shipping service run by Japan Post.
 Free shipping will be applied to individual orders over 30,000JPY.
 If you prefer general delivery, please fill in the comment section with the requested address and name of post office.
 *If the package gets lost or harmed in any way, no refund will be made and we will not exchanging lost or harmed items.
 If you would like to have your packages insured, please choose Yu-Pack.

●Yu-Pack(550JPY~)
 Yu-Pack Delivery Service will be using shipping service run by Japan Post.
 Depending on the delivery area, the fastest arrival of the package is the morning delivery of the next day.
If you are in a hurry, this shipping method will be the fastest.
 Also, you can request the day and time for the package to arrive.
If you would like to request when to receive the package, this Yu-Pack shipping method is recommended.

 *Free shipping will be applied to individual orders over 30,000JPY.
 If the package gets lost or harmed in any way, insurance will be applied and the damage item will be paid up to 300,000JPY depending on the price of your order in the package.
 When the storage period of the package was overdue and returned to us, additional shipping fee may be charged.
 If you prefer general delivery, please fill in the comment section with the requested address and name of post office.

Also please notify us through the contact us page with the following information:

・「Order ID」
・「Name」
・「Requested shipping method」

When the changing procedure is complete, we will send you a mail with the fixed grand total of your order.

11.Days of delivery time(For Domestic Use)

■For those who live in Japan■
You can find details on how long it will take for your package to arrive in the link below.

・Yu-Packet
http://www.post.japanpost.jp/service/yu_packet/

・Yu-Pack
http://www.post.japanpost.jp/deli_days/index.html


※The postal code of the delivery address is 「169-0075」.
The deadline for confirming payments is 3:00pm. Orders placed and paid before 3:00pm will be shipped during the day.
※Some of the bank transfer are not able to confirm during the weekend. Those payments will be confirmed on next regular weekday and packages will be sent.
※Please understand when a new set is released, shipping may take longer than usual due to the numbers of orders we receive in that period.
※Please understand that due to weather conditions, we may not be able to ship your package on schedule. If so, we will be sending the package on the next day if possible.

12.Specified Date and Time Delivery

Yu-Pack is the only option with this service. Please choose your requested date and time of delivery when ordering your items.
If you would like to change the date or time of delivery after requesting for a specific period, please use the Contact Us form and notify us with the following information:

・「Order ID」
・「Name」

*If the package has been already shipped, we will not be able to accept your request.

13.Tracking ID

Packages sent through EMS can be checked by putting in your 13-digit tracking number on Japan Post`s website.
*Due to our current system, we can only send a confirmation email the following day of the completion of the order. We are sorry for any inconvenience.

■For those who live in Japan■
When we ship your package, we will notify you with a tracking ID sent to your e-mail address.

14.In-Store Pickup

When you complete your order, please stop by the Hareruya Tournament Center Tokyo to pick up and pay for your order.
When picking up your order, please notify our staff at the register you have an order to pick up. Please tell them your 「Name」 and 「Order Date」 also.
Please note that your order will be canceled if you haven't received your order within 7 days including the day of order.


・When choosing 「Prepaid Pickup」
When you complete your order, please stop by the Hareruya Tournament Center Tokyo to pick up your order.
Please bring an ID we can confirm with you to receive your order. At the register, please notify our staff you have an Smooth Pickup order and tell them your 「Name」 and 「Order Date」.
Your order pickup period expires in 14 days including the day of order. If the pickup period expires, the order will automatically be canceled.


Notices for 「Prepaid Pickup」
・Hareruya Online points can be used for 「Prepaid Pickup」 orders. The store point card will not be able to use for this order. Points for this order will be added to your online account after you receive your order.
・Pre-order items and regular items cannot be ordered in the same order. Please divide the order into 2 by one with the pre-order items and one with the regular order items.
・On your credit card bill, item will be shown as Hareruya.
・「One Time Payment」 is your only option. 「Payment by installments」 is not able to choose.

※Orders for pickup is only able to use when picking up at the Tournament Center Tokyo. Pickup at Hareruya Nagoya, Hareruya Osaka, Hareruya Fukuoka, Hareruya Sapporo, Hareruya Narita, Hareruya Akihabara, and Hareruya Shizuoika is not possible.

---------------------------------
■Pre-Order Items

・When ordering a Pre-Order Item
We do not accept Combine Order for Pre-Order items.


・Cancel
Pre-Order Items are not able to cancel once your order is placed.
Please be careful before ordering.


・Payment for Pre-Order Items
From day of order, your payment period expires in 7 days.
All payment methods mentioned above are able to choose from.
If your payment through Bank Transfer or Postal Transfer will be delayed, please let us know beforehand.


※For orders of pre-order single cards, Store pickup payment is not able to choose from. Other payment method are able to choose.
※For pre-orders using credit card for payments, the bill will be charged to your credit card on the day of your order was placed.


・Shipping for Pre-order Items
If requested delivery time or date is not selected, new set cards will be sent after the release date.
Pre-order items will be able to send on the official release day of the item. (Depending on items, they may be sent the day before release date.)
If you request your item to be delivered before the official release date, shipping will be proceeded on the day of release.
*Please note that shipping may be delayed by the weather condition or delivery problems. For this delay we will not take responsibility.

・When Orders are Congested
When a new expansion is released, lots of orders come in.
We ask for your understanding that there may be some delay in shipping than usual during this period.


・Maximum Orders Quantity for Pre-Order Single Cards
For pre-order single cards, we have set a maximum order quantity limit to 4 copies of the same card.
Even if you divide your orders into multiple times, this maximum limit will be applied.

15.Incorrect Orders

If you received an incorrect order, we humbly apologize for any inconvenience caused.
Please contact us by E-mail and use the form found under Contact us.

Make sure to include your order number, name and what cards were missing and/or recieved in error.
*Please be aware we cannot offer support or do refunds if more than 8 days since delivery has gone by.

16.Damaged Merchandise

In case your order contained damaged merchandise, re-imbursement is possible.
Please use the form found under Contact us as well as send an E-mail containing the following

*Order ID
*Name
*Damaged merchandises name

We might ask that you forward the merchandise back to us so we can confirm the condition of it.

17.Your order contained cards you didn`t order

Incase your order contains expensive cards, we will use inexpensive cards as padding to make sure the expensive cards will not sustain any damage during shipping.
Please accept these cards as is.

18.Pre-Order Items

・When ordering a Pre-Order Item
We do not accept Combine Order for Pre-Order items.
・Ordering pre-order items using the "Store Ordering Account" is not allowed.
Please order pre-order items using your own account.


・Cancel
Pre-Order Items are not able to cancel once your order is placed.
Please be careful before ordering.


・Payment for Pre-Order Items
From day of order, your payment period expires in 7 days.
All payment methods mentioned above are able to choose from.
If your payment through Bank Transfer or Postal Transfer will be delayed, please let us know beforehand.


※For orders of pre-order single cards, Store pickup payment is not able to choose from. Other payment method are able to choose.
※For pre-orders using credit card for payments, the bill will be charged to your credit card on the day of your order was placed.


・Shipping for Pre-order Items
If requested delivery time or date is not selected, new set cards will be sent after the release date.
Pre-order items will be able to send on the official release day of the item. (Depending on items, they may be sent the day before release date.)
If you request your item to be delivered before the official release date, shipping will be proceeded on the day of release.
*Please note that shipping may be delayed by the weather condition or delivery problems. For this delay we will not take responsibility.

・When Orders are Congested
When a new expansion is released, lots of orders come in.
We ask for your understanding that there may be some delay in shipping than usual during this period.


・Maximum Orders Quantity for Pre-Order Single Cards
For pre-order single cards, we have set a maximum order quantity limit to 4 copies of the same card.
Even if you divide your orders into multiple times, this maximum limit will be applied.

19.Points

For every 100 JPY worth of purchases you make you will be awarded 1 point.
These points value are equal to 1 JPY and can be used starting from 10 and up on any purchases you make therafter.
*Please note that points will dissapear if no new purchases has been made for 6 months.

20.Regarding correspondence from our store

After placing an order you will always recieve these following emails.

1. An order confirmation email will be sent automatically.

2. Payment confirmation email. The confirmation email will be sent the moment payment has been recieved except for if payment enters after 3:00pm in which case it will be sent the following bankday. Also if payment would be recieved on a Friday after 3:00pm we cannot send a Cnfirmation mail until Monday or in the case of a bank holiday Tuesday.

3. Shipping confirmation mail. Will be sent after we have processed and shipped your order.

We ask for your understanding that we might also need to contact you at other times as well. We're sorry for any inconvenience this might cause.
In the circumstances that our E-mail doesn't reach you, please use the form found at Contact us to inquire about your order, please wait at least 1 business day for a response.
In case there is a delay or trouble with your order we apologize for any inconvenience caused and ask that you make sure your contact information is correct and to check regularly for correspondence.

*Please make sure that our E-mail correspondence is not filtered or deleted due to your mail settings.
*In case of filtering please make sure to allow E-mails from "info@hareruyamtg.com", "noreply@noreply.hareruyamtg.com".
*Please make sure You entered the correct E-mail address.
*Please double check your spam folder for correspondence from Hareruya.
*In case of your mailserver is full, please contact your administrator.
*If you're using a cellphone E-mail address, theres a high likelyhood of mail getting filtered. Please double-check your settings.

21.Business days and hours

For business hours of individual stores and mail-order please refer to the following:
[Hareruya Tournament Center Tokyo]
Open every day of the year
from 9:00am to 11:00pm

[Hareruya Nagoya store]
Weekdays : from 3:00pm to 11:00 pm
Weekends and holidays : from 10:00pm to 11:00pm

[Hareruya Tournament Center Osaka]
Weekdays : from 3:00pm to 11:00 pm
Weekends and holidays : from 10:00pm to 11:00pm

[Hareruya Fukuoka store]
Weekdays : from 3:00pm to 11:00 pm
Weekends and holidays : from 12:00pm to 9:00pm

[Hareruya Sapporo store]
Weekdays : from 3:00pm to 11:00 pm
Weekends and holidays : from 12:00pm to 9:00pm

[Hareruya Narita store]
Weekdays : from 2:00pm to 10:00 pm
Weekends and holidays : from 12:30pm to 9:00pm

[Hareruya Shizuoka store]
Weekdays : from 3:00pm to 11:00 pm
Weekends and holidays : from 12:00pm to 9:00pm
Non-business day:Tuesday

Mail order inquiries by phone possible between 9:00am to 5:30pm(JST).

22.Contact Us

Please choose the "about order" alternative as your subject and fill in the form as specified. Please note that this form will be sent anonymously so cannot be responded to directly.

https://www.hareruyamtg.com/en/contact

If you are in a hurry or having trouble using E-mail, please note that you can also reach us by phone.
Mail-order inquiries by phone can be done between 9:00am to 5:30pm(JST).

Phone number
03-5332-7517