User policy

Hareruya Personal Information and Privacy Policy

The personal information handled by Hareruya, with regards to the policies under section entitled "About the Hareruya website," are accordingly and appropriately managed to ensure safety.

With regards to personal information and security here at Hareruya, with the assumption that it has been agreed upon, the information is taken and handled by the Hareruya website in order to provide the necessary service.
Please note that although the contents, terms and conditions below are described as follows, they are subject to revision and changes which are simultaneously agreed upon, in order to provide a safe and secure service to our customers.

1.  When handling customer personal information, the purpose of use will clearly be identified. The personal information handled at Hareruya involving purchase history, product related mailing address, address, telephone number, date of birth, and name will be made available for the following purposes:
.   Purchase invoicing, statements, approval/confirmation emails, and email newsletters
    Product delivery as well as "Order receipt for (customer name)" notification
.   Providing after-sales services (including customer inquiries)
.   Other necessary actions necessary to the sale of the products
.   Information analysis (ex. Buyer classification)
.   Notifications regarding the main products, catalogues, related products and services, as well as other information sent from Hareruya
.   Providing information relating to Hareruya sales communications as well as store and event information
2.  Personal information is restricted only to those deemed necessary in order to provide service to our customers. Aside from the minimum information, no other information is necessary.
3.  The customer personal information is used to identify the purpose of use with regards to transactions and the website.
4.  Personal information is used only within the scope and range consented by the customer’s purpose of use.
5.  All necessary and appropriate safety measures are taken to ensure against any unauthorized access, the loss, destruction, falsification, or leakage of information.
6.  We endeavor to appropriately and thoroughly protect as well as manage all customer personal information. In addition, our employees are well educated, made aware and supervised of the necessary procedures in order to provide the highest quality of protection and management with regards to customer personal information.
7.  When entrusting customer personal information, the customer can rest assured that the contractors involved ensure the management and safety of all related information.
8.  With regards to customer personal information, with the exception to incidents involving the protection of vital interests such as life, property, public laws and regulations, there will be no disclosure to any third parties.
9.  With regards to the information collected from the Hareruya homepage, there will be no disclosure to any third parties with the exception of the following cases:
.   The customer provides the necessary consent
.   Using the customer personal information to enable ease of use with an associated outsourcing company, to which a confidentiality agreement has been entered, in order to achieve the necessary purpose of use (ex. Outsourcing companies such as delivery and courier services, catalog mailing and label printing services, credit card usage companies etc.)
.   In the event the customer wishes to jointly share the personal information with affiliated companies based around the purpose of use of the customer personal information.
.   If there are any concerns regarding unauthorized credit card usage from authorizing companies
.   When a credit card issuer requires information to be provided to the card issuer used by the cardholder through 3D Secure in order to detect and prevent fraudulent use by the card issuer.
.   Depending on the circumstances associated with applicable laws and regulations
10. We strive to keep the contents of the customer personal information as accurate and as up-to-date as possible. As well the original, changes and termination of personal information usage will be made available within a reasonable time frame.
11. This company is in not liable for any inconveniences caused by the inability to use the system, damages resulting from unauthorized access, or external system failures.
12. Please contact TEL: +81-3-5332-7544 with regards to the handling of customer personal information.
13. We are continuously striving to review and improve the contents of this policy.